My 5 star rating is directly due to Sonia Brown. I have lived at this property for 2 years now and have seen many property managers come and go (not with Alltrade). Sonia is the first person to have ever made me feel at ease with her in that position. She is always there to answer any questions, is so extremely knowledgeable, is very efficient at getting things done in a timely manner, and she has resolved issues from past management in a simple and quick timeframe. She has been amazing to work with and I hope she stays much longer than others have. She has really improved the property I live at.